Política de reembolso
# Refund and Return Policy
**Last updated: October 27, 2026**
Thank you for shopping at **Aspirafy** (www.aspirafy.com).
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our return process, eligibility conditions, and refund procedures for customers located in the United States.
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### 1. 30-Day Return Window
You have **30 calendar days** from the date your tracking number confirms delivery to request a return. Requests received after the 30-day window cannot be honored.
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### 2. Return Eligibility Criteria
To qualify for a standard return and refund, items must satisfy the following conditions:
* The item must be unused, unwashed, and in the exact condition you received it.
* It must include all original packaging, tags, parts, manuals, and accessories.
* You must provide a valid order confirmation number or proof of purchase.
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### 3. Non-Returnable and Non-Refundable Items
Certain goods cannot be returned due to hygiene, safety, and operational reasons:
* Perishable goods (such as food, plants, or personal care consumables).
* Intimate apparel, swimwear, or personal hygiene products if the safety seal or packaging is broken.
* Custom, engraved, personalized, or made-to-order products.
* Hazardous materials, flammable liquids, or gases.
* Downloadable digital products or gift cards.
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### 4. Damaged, Defective, or Incorrect Items
Please inspect your package upon delivery. If your item arrives broken, defective, or different from what you ordered:
1. Contact us within **48 to 72 hours** of delivery at **ivanharderc@gmail.com**.
2. Include your **Order Number** and clear **photos or a short video** showing the damaged product, the packaging, and the shipping label.
3. Once reviewed, we will arrange a **free replacement** or issue a **100% full refund** without requiring you to ship the broken item back.
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### 5. How to Initiate a Return
Do not send items back to the address listed on the package or directly to the manufacturer. All returns require prior authorization.
1. Email us at **ivanharderc@gmail.com** with the subject line `Return Request - Order #[Your Order Number]`.
2. State the item(s) you wish to return and the reason for the return.
3. Our support team will verify eligibility and reply within 1–2 business days with an authorized return address and return instructions.
4. Ship the item using a trackable courier service and share the tracking code with our support team.
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### 6. Return Shipping Costs
* **Defective or Incorrect Orders:** If the return is due to our error, factory defects, or shipping damage, Aspirafy covers all associated shipping costs.
* **Customer Remorse / Preference Returns:** If you are returning an item because you changed your mind, ordered the wrong size/color, or no longer need it, **you are responsible for paying the return shipping costs**. Return shipping fees are non-refundable.
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### 7. Inspection and Refunds
* Once your return package arrives and is inspected by our fulfillment center, we will send an email confirming receipt and notifying you of the approval or rejection of your refund.
* If approved, your refund will be processed immediately back to your **original method of payment** (credit card, debit card, PayPal, etc.).
* Credit card companies and payment gateways typically take **5 to 10 business days** to post the credit to your statement once we release the funds.
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### 8. Late or Missing Refunds
If you have not received an approved refund after 10 business days:
1. Check your bank account or credit card balance again.
2. Contact your bank or credit card provider; there is often processing time before a refund officially posts.
3. If you have done this and still have not received your funds, please contact us at **ivanharderc@gmail.com**.
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### 9. Exchanges
The fastest way to get the variant or item you want is to return the original item following the steps above and place a new purchase through our website once the return is initiated.
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### 10. Order Cancellations
Orders enter fulfillment and processing rapidly. If you need to cancel an order, email us immediately at **ivanharderc@gmail.com**. If the order has not yet been processed or dispatched, we will cancel it and issue an immediate full refund. If the order has already entered transit or departed our fulfillment hub, you will need to receive the item and initiate a standard return.
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### 11. Contact Information
For any questions regarding returns, refunds, or exchanges, please reach out to:
* **Business Name:** Aspirafy
* **Support Email:** ivanharderc@gmail.com
* **Mailing Address:** Dr. Toribio Pacheco 4257, Asunción, Paraguay